Return Policy

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 14 days. Items must be in new, re-sellable condition. Items must still have original tags, liners, etc. when they are returned. If the item has a manufacturer's defect, (for example a hole, stain, unstitching) the item may be exchanged for an item of equal value or lesser within 20 days of purchase. Shipping charges will not be credited on returns and will apply to exchanges that are not a result of a manufacturer defect. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund.

Instructions for returning items are included with our packing slips in every shipment. Please complete the entire form, and ship your returned merchandise back to the address provided on the packing slip.

If you do not have this packing slip, please call customer service at 866-NICOLITA (866- 642-6548).

Please reference your order number and include your request for return or exchange in the return shipment.

*PLEASE BE ADVISED THAT CERTAIN ITEMS ARE NON-RETURNABLE. This includes any personalized items. If you have any questions about whether or not a particular item can be returned, please contact customer service prior to placing your order.

We ask that you do not return merchandise, which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please call customer service at 866-NICOLITA (866-642-6548).

If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded.

If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory. Shipping charges will not be refunded.