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Exchange/Return Policy

Terms and Conditions

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 14 days of receiving your order. Items must be in new, re-sellable condition. Items must still have original tags, liners, etc. when they are returned. If the item has a manufacturer's defect, (for example: a hole, stain, unstitching) the item may be exchanged for an item of equal value or lesser within 7 days of receiving your merchandise. Due to health regulations, any item that is soiled, laundered, or damaged in any way will not be accepted. If returned, your account will be charged $13 and the items will be returned to you. ALL SALE ITEMS ARE FINAL SALE. Items purchased during a promotional sale are non-refundable. Exchanges only.

All returns and exchanges require a Return Authorization (RA) number. To obtain your RA number, email cs@mynicolita.com or call 866-NICOLITA (866-642-6548). We will email you a RA form to fill out and to include with your return package.

If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. Shipping charges will not be credited on returns and will apply to exchanges that are not a result of a manufacturer defect. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund.

If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory. Shipping charges will not be refunded. Any package that has been opened and uses a "Return to Shipper" method will be charged the return shipping cost.

Shipping

All ground shipping / home delivery option does not include a signature. Any packages claimed as lost but shows delivered to the correct address is confirmed as delivered. To avoid any lost packages, we suggest using one of the following FedEx delivery signature options. Indirect signature is $2.25. Direct signature is $3.50. Please contact us directly at 866-NICOLITA (866-642-6548) to add this special service.

International shipping will have a separate additional charge for the customs duties/taxes/fees. This cost will be charged to your account at a separate time due to the time it takes for customs clearance of each country.

For exchanges/refunds, all packages require a RA form. Return packages without a RA form will not be accepted.

Damages

If the item has a manufacturer's defect, (for example a hole, stain, unstitching) the item may be exchanged for an item of equal value or lesser. Please notify us within 7 days of receiving your merchandise at 866-NICOLITA (866-642-6548).

Care Instructions

Por favor, rinse swimwear and cover-ups products in cool, fresh water after each use. Let dry naturally in the shade. Do no wring, wrap in a towel or put in a plastic bag when wet. Never put swimwear or cover-ups in a washing machine or dryer. Never dry clean or spot clean with harsh chemicals.

Return Address

Make sure to include your RA number with the form. See above for instructions on how to obtain a Return Authorization Number.

Nicolita Swimwear
Attn: Returns / RA#____
421 Rowland Ave
Santa Ana, CA 92707

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